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Terms of use

Last updated: October 5, 2026NFP

These texts are being finalised and may still change slightly before launch.

These terms govern your use of ezcrea, an online service that uses artificial intelligence to recreate a video (a TikTok link or a video you upload) with your own characters, operated by NFP. By creating an account or using ezcrea, you accept them.

On this page

In short

  • Only use videos you have the right to use and photos of people who agree. Your videos, photos and creations are private: nothing is published.
  • Credits never expire, and a creation that fails gives its credits back automatically.
  • You can cancel your subscription at any time: it runs until the end of the period you paid for, then stops. No further charges, and you keep all your credits.
  • Prices are in euros in the EU, the EEA, Switzerland and the other places that use the euro, and in US dollars elsewhere, taxes included: you pay exactly the price shown. Purchases are sold through Link (Stripe), which charges you, handles the tax in most countries and sends your receipts and invoices.
  • No partial refunds, except where the law requires it. Consumers in the EU, the EEA and the UK have a 14-day right of withdrawal. It ends once you start using your credits if, before paying, you ticked the box asking for them right away (explained below).

01Your account

  • You must be at least 18 years old.
  • Give accurate information and keep your password safe: you are responsible for what happens on your account.
  • One account per person. Accounts can't be sold, shared or transferred.
  • You can look around without an account. To create, you need an account, a confirmed email address and a plan or credit pack.

02The service

ezcrea recreates a source video with the characters in your photos, using AI models run by third-party providers such as fal.ai and Replicate. Source videos of up to 60 seconds are accepted with the Pro and Ultra plans, and of up to 30 seconds with Starter or with credit packs alone; long ones are made in several parts, joined automatically. Results are generated automatically: they can be imperfect, unexpected or similar to other people's results, and the same request can give different results.

We improve ezcrea constantly: models, features and prices may change, be added or removed. We do our best to keep the service available, but we can't guarantee it will be uninterrupted or error-free.

03Credits and plans

  • Creating costs credits. The price in credits is shown before you create.
  • You get credits with a monthly or yearly plan, one-time credit packs, or promo codes, at the prices shown on the pricing page, in euros or US dollars, taxes included (see “Payment, taxes and invoices”).
  • Before every payment (a plan, a plan change or a credit pack), an order summary on ezcrea shows the offer, its price taxes included, its credits and, for a plan, when it is charged, how often it is billed, that it renews automatically and how to cancel it. You then pay, or confirm the plan change, on Stripe's secure page. After each purchase, we email you a confirmation of your order.
  • A monthly plan adds its credits at each monthly payment; a yearly plan adds the whole year's credits at once.
  • Plans renew automatically at the end of each period, at the same price, in the currency of your subscription, taxes included, until you cancel them. If the price of your plan changes, we tell you before the renewal it applies to. For a yearly plan, we also email you a reminder 30 to 45 days before each renewal, with its date, its price and how to cancel.
  • Credits never expire while your account is open. They have no cash value and can't be transferred or exchanged for money.
  • If a creation fails, its credits are automatically returned to your balance.
  • Promo codes can be used once per account, within their limits (number of uses, expiry date), and have no cash value.

04Payment, taxes and invoices

Purchases on ezcrea are sold through Link: Sold through Link, LLC, a Stripe company (“Link”), is the merchant of record. It sells and charges for your purchases on our behalf, and Stripe processes the payment. NFP provides the ezcrea service and the credits under these terms, and remains responsible for them.

  • Link charges you: your bank statement shows a mention such as “LINK.COM* EZCREA”. We never see or store your card number.
  • Link's purchase terms (link.com/terms) and privacy policy (link.com/privacy), shown at checkout, also apply to your payment.
  • Prices are in euros in the European Economic Area (the European Union, Iceland, Liechtenstein and Norway), in Switzerland and in the other countries and territories that use the euro, and in US dollars everywhere else, including the United Kingdom. We choose the currency from the country of your connection; before you buy, you can choose the other one on the pricing page. The order summary shows the currency you will be charged in.
  • A subscription stays in the currency it started in: its renewals and plan changes are charged in that currency, and while it runs, the pricing page shows our prices in it. To change currency, cancel your subscription, then subscribe again once the period already paid has ended.
  • Link may offer to pay in another local currency (such as pounds sterling or Swiss francs) at its exchange rate, which may include a conversion fee; for a subscription paid in local currency, the rate is set again at each renewal, so the amount in your currency can change.
  • Taxes are included in every price shown: the price shown is the total you pay, with no tax added on top. Where Link is responsible for the tax in your country (most countries, including the EU, the UK and the US), it works out the tax included in the price (such as VAT or sales tax), collects it and shows its amount at checkout. Elsewhere, any tax due is included in the price and handled by us.
  • Link emails your receipts and invoices (in some countries, the invoice is issued in our name). You can also find them in “Credit usage”, in Account, and in your Link account (link.com).
  • A question about a charge? Write to support@ezcrea.com or to Link support (support.link.com) before disputing it with your bank: most issues are solved quickly. Link handles payment disputes. The credits of a purchase that is refunded or charged back may be removed from your balance (up to the credits you have left).

05Cancellation, plan changes and refunds

You can cancel your subscription at any time, without giving a reason: with “Manage / cancel my subscription”, in Account (it opens Stripe's secure customer portal), or from your Link account (link.com).

  • Your subscription stays active until the end of the period you already paid for (month or year), then stops. You won't be charged again.
  • Every credit you already received stays on your balance and never expires, even after your subscription ends.
  • Until that date, you can resume the subscription from the same page.
  • Periods already started are not refunded, in full or in part (no partial refunds), except where the law requires it (see “Right of withdrawal”).
  • Changing plan, from the pricing page: choose another plan, check the order summary and tick its box, then confirm on Stripe's page. An upgrade applies right away: you pay the full price of the new plan, receive its credits immediately and a new billing period starts that day (what's left of the current period isn't refunded). A downgrade, or a switch from yearly to monthly, applies at the end of the current period, and nothing is charged until then. A plan change is charged in the currency of your subscription.
  • If a renewal payment fails, Stripe tries again for a few days. If it still fails, the subscription ends and your credits are kept.
  • Link may also refund a payment under its own refund policy (for example an unauthorised or duplicate payment), including where these terms don't provide for a refund. The credits of a refunded purchase may be removed from your balance (up to the credits you have left).
  • Deleting your account cancels your subscription immediately, and your remaining credits are lost. If you ask Link to delete your Link account or your data, Link may cancel your subscription right away; the credits you already received stay on your ezcrea account.

06Right of withdrawal

If you are a consumer living in the European Union, the European Economic Area (such as Norway, Iceland or Liechtenstein) or the United Kingdom, you normally have 14 days from a purchase (a subscription, a plan change or a credit pack) to withdraw from it, without giving a reason. A subscription's renewal is a new payment too: unless the law exempts it, you can also withdraw from a renewal within 14 days of it.

Credits are digital content made available immediately. That's why, before every payment for a plan, a plan change or a credit pack, our order summary shows a box that is never ticked in advance. By ticking it, you expressly ask to receive your credits right away and acknowledge that you lose your right of withdrawal once you start using them. You can't continue without it. We keep a record of this consent with your purchase (the wording you ticked, its language, the date and time, and the offer), and the confirmation email we send after the purchase repeats it.

Once you have given this consent, your right of withdrawal ends when you start using your credits (article L221-28 of the French Consumer Code, article 16(m) of Directive 2011/83/EU). Until then, the 14 days apply in full. Your credits are pooled in one balance, so the right ends once you use credits after receiving those of the purchase. For renewals, we apply the request you made when you subscribed: where the law allows it, the right to withdraw from a renewal ends once you use credits after it.

  • Within these 14 days, you can withdraw from the purchase unless that right has ended: the full amount is refunded, the credits of that purchase are removed from your balance (up to the credits you have left) and, for a subscription, it ends.
  • If you ticked that box before paying, the right of withdrawal no longer applies to a purchase once you have used credits after it, unless the law provides otherwise.
  • To withdraw, write to support@ezcrea.com within 14 days with the email address of your account (you can use the model form below), or contact Link support (support.link.com) and mention the “cooling off period”. The refund is made by Link, within 14 days, to the payment method you used.
  • Link's own purchase terms, shown at checkout, may also give you a 14-day cooling-off period (in the EU and the UK, for example), which you can ask for through Link support, and Link applies the refunds required by law. Ticking our box doesn't change what Link's terms give you. If Link accepts a withdrawal or refunds a purchase, the credits of that purchase are removed from your balance (up to the credits you have left).

Model withdrawal form (fill it in and send it only if you want to withdraw): “To NFP, support@ezcrea.com: I hereby give notice that I withdraw from my contract for the following purchase: [plan or credit pack], ordered on [date]. Name: [your name]. Address: [your address]. Email address of my ezcrea account: [email]. Date: [date].”

07Your content and creations

  • You keep all your rights to what you send us. You allow us to store it, process it and send it to the AI providers only to run the service for you, and to keep the preparation of a source video so that it can be reused for anyone who submits the same video (see “Source videos and photos”). Nothing you send is shown publicly.
  • Subject to these terms, the rights of others and the law, you may use your creations as you wish. We claim no ownership over them. Note that AI-generated content may not be protected by copyright in every country.
  • You are responsible for your source videos, photos and creations, and for how you use them.

08Source videos and photos

To create a video, you send us a source video (a TikTok link or a file) and photos of characters. Before each source video, you confirm that you have the right to use it by ticking “I have the right to use this video”: we record this confirmation (your account and its email address, the video, the date and time, the version of these terms and a hash of your IP address) and keep that record for 5 years, even if you remove the video or delete your account, as proof in case of a claim (see our Privacy policy).

  • You guarantee that you hold the rights needed to use the source video this way (it is yours, or its owner and the rights holders allowed you), and that you have the consent of every person whose photo you upload.
  • When you paste a TikTok link, we fetch the video at your request, for you, only to prepare your video. ezcrea is not affiliated with TikTok.
  • In particular, it is forbidden to impersonate someone or make people believe that a real person said or did something, to create sexual content, to use videos or photos of minors, and to harass anyone (see also “What is not allowed”).
  • A source video, once prepared, can be reused technically for other users who submit the same video (see our Privacy policy). They never see your photos or your creations.
  • We may refuse a source video, or remove it for everyone, in particular after a report or a rights holder's request. It then can't be prepared again.
  • To ask for a video to be taken down (you made it, you appear in it or you hold rights to it), write to support@ezcrea.com with its TikTok link or a description: we review every request quickly.

09What is not allowed

You must not use ezcrea to create, upload or share:

  • anything illegal, or that infringes someone else's rights (copyright, trademarks, image rights, privacy);
  • any sexual content involving minors, or any sexualised depiction of a minor; we report it to the authorities;
  • sexual or intimate content depicting a real person, including nudity created from someone's photo;
  • deepfakes: content that shows or imitates a real person (face, body or voice) without their consent, or that could make people believe a real person said or did something they didn't;
  • photos, videos or voices of other people that you don't have the right to use;
  • content that harasses, threatens or defames, or that incites hatred, violence or discrimination;
  • scams, misleading advertising, fake reviews or disinformation.

You also must not try to get around our safety filters or limits, access the service with bots or scripts we haven't allowed, resell access, or disrupt or reverse-engineer the service. The AI providers' own usage policies apply as well.

We may remove content and suspend or close accounts that break these terms or the law, after warning you when possible and telling you why.

10Closing your account

You can delete your account at any time in Account: it is immediate and permanent. If we close your account for a serious breach of these terms, your remaining credits are lost; if we close it for any other reason, we refund your unused paid credits.

11Our liability

ezcrea is provided as is. To the extent permitted by law, we are not liable for indirect damages or for how you use your creations, and our total liability is limited to the amount you paid for ezcrea in the 12 months before the claim. Nothing in these terms limits your legal rights as a consumer, or our liability for gross negligence, fraud or personal injury.

12Intellectual property

The ezcrea name, logo, website and software belong to NFP or its licensors. You may not copy or reuse them without our permission.

13Changes to these terms

We may update these terms. We will tell you about important changes by email or in the app at least 15 days before they apply; if you don't agree, you can cancel your subscription or delete your account before then.

14Applicable law and disputes

These terms are governed by French law, without depriving you of the protection of the mandatory rules of the country where you live as a consumer. If you have a problem, contact us first at support@ezcrea.com: most issues are solved quickly. As a consumer, you can also turn to a consumer mediator free of charge; we'll give you its details on request. Failing an amicable solution, the dispute will be brought before the competent courts.